Ticket Delivery Policy
Last Updated: October 5, 2026
Candela Entertainment provides event tickets and workshop registrations primarily through electronic delivery.
1. Electronic Delivery
Depending on the event, tickets may be delivered through:
- Electronic booking confirmation
- Downloadable ticket
- QR code
- Digital ticket
- Another electronic delivery method specified on the event page
2. Delivery Time
Following successful payment, customers will normally receive their purchase confirmation and/or ticket electronically.
The exact delivery method and timing may vary by event.
Where a ticket is scheduled for release closer to the event date, this will be indicated on the relevant event page or communicated to the customer.
3. Customer Responsibility
Customers must provide accurate contact information during checkout.
Candela Entertainment is not responsible for failure to receive a ticket caused by:
- Incorrect email address
- Incorrect telephone number
- Full mailbox
- Customer email filtering
- Spam or junk-mail filtering
- Other circumstances attributable to the customer's email or device
Customers should check their spam, junk and promotional folders.
4. Lost Tickets
If you cannot locate your ticket, contact:
We may resend or reissue the applicable confirmation or ticket after verifying the purchase.
5. Physical Delivery
Unless expressly stated on the relevant event page, Candela Entertainment does not provide physical ticket delivery.
6. Event Entry
Customers should retain their ticket or electronic confirmation until they have successfully entered the event.
A valid ticket or QR code may be required at the venue entrance.