Privacy Policy
Last Updated: October 5, 2026
Candela Entertainment for music and arts ("Candela Entertainment", "Candela", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of visitors, customers, ticket purchasers, event attendees and users of our website.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit or use:
or purchase tickets, register for workshops, contact us, or otherwise interact with our services.
Candela Entertainment is based in Doha, Qatar and provides event management, entertainment, production and artist-related services. Through our website, customers may purchase tickets for events and workshops offered through the platform.
1. Information We Collect
Depending on how you use our Website, we may collect the following information:
- Full name
- Email address
- Telephone/mobile number
- Country of residence
- Billing information
- Ticket and booking information
- Event or workshop registration information
- Information submitted through contact forms
- Customer service communications
- Information voluntarily provided when contacting us
We may also automatically collect certain technical information when you visit our Website, including:
- IP address
- Browser type
- Operating system
- Device information
- Pages visited
- Date and time of access
- Referring website
- General Website usage information
2. Payment Information
When you purchase tickets or workshops online, payment information is processed through the applicable payment service provider and acquiring/payment networks.
Candela Entertainment does not intentionally store complete payment card numbers, CVV/security codes or other sensitive card authentication information on its own servers.
Payments may be processed through Amazon Payment Services (APS) and the relevant acquiring bank and payment networks.
Payment processing is subject to the applicable payment provider's security and privacy procedures.
3. How We Use Personal Information
We may use personal information to:
- Process ticket and workshop purchases
- Confirm bookings and registrations
- Deliver electronic tickets and confirmations
- Provide customer support
- Contact customers regarding their purchases
- Notify customers of event changes
- Notify customers of event postponements or cancellations
- Process eligible refunds
- Prevent fraud and unauthorized transactions
- Maintain Website security
- Improve our Website and services
- Manage customer relationships
- Comply with applicable laws and regulations
- Respond to legitimate governmental or legal requests
4. Event-Related Communications
When you purchase a ticket or register for a workshop, we may contact you using the information provided during checkout.
These communications may include important information concerning:
- Your purchase
- Your ticket
- Event date and time
- Event location
- Entry requirements
- Venue changes
- Artist or program changes
- Event postponement
- Event cancellation
- Refund procedures
These communications are considered necessary service communications and may be sent even if you have opted out of promotional communications.
5. Marketing Communications
Where permitted by applicable law, Candela Entertainment may send information about upcoming concerts, events, workshops, promotions and related services.
You may unsubscribe from promotional communications at any time using the unsubscribe mechanism included in the communication or by contacting us.
6. Sharing of Information
We may share personal information where reasonably necessary to operate our services, including with:
- Amazon Payment Services
- Banks and payment processors
- Event venues
- Event organizers and authorized event partners
- Artists or production partners where necessary to deliver an event
- Website hosting and technology providers
- Email and communication service providers
- Fraud prevention and security providers
- Professional advisers
- Government authorities where legally required
We do not sell customers' personal information.
Third-party service providers are expected to process personal information in accordance with applicable legal, contractual and security requirements.
7. Cookies
Our Website may use cookies and similar technologies to:
- Operate essential Website functions
- Maintain security
- Remember preferences
- Analyze Website traffic
- Improve Website performance
- Understand visitor behavior
- Support marketing activities where applicable
For further information, please see our Cookie Policy.
8. Data Security
Candela Entertainment takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Complete and maintain transaction records
- Process refunds
- Resolve disputes
- Prevent fraud
- Meet accounting, legal and regulatory obligations
When personal information is no longer required, it may be securely deleted or anonymized.
10. Third-Party Websites
Our Website may contain links to third-party websites, including payment providers, venues, artists, social media platforms and other services.
Candela Entertainment is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of those third parties before providing personal information.
11. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information, or objecting to certain forms of processing.
Requests can be submitted using the contact information below.
We may request reasonable information to verify your identity before processing certain requests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on this page with a revised "Last Updated" date.
13. Contact Us
Candela Entertainment for music and arts
Excellence Tower, West Bay, 6th Floor
Doha, Qatar
Email: info@candelaentertainment.com
Telephone: +974 77 11 88 50 / +974 33 00 38 39
The address and contact information above are currently displayed on Candela's website.