TERMS & CONDITIONS
Last Updated: October 5, 2026
These Terms & Conditions govern your use of the Candela Entertainment website and the purchase of tickets, workshops and other ticketed services offered through:
By accessing the Website or purchasing a ticket or workshop, you agree to these Terms & Conditions.
If you do not agree with these Terms, please do not use the Website or purchase tickets through it.
1. About Candela Entertainment
Candela Entertainment for music and arts is an entertainment and event management company based in Doha, Qatar.
Candela Entertainment provides event management, production, entertainment management and artist-related services and, through its Website, offers event tickets and workshops for online purchase.
Candela Entertainment has operated in the entertainment and event-management sector since 2008.
Depending on the particular event, Candela Entertainment may act as the event organizer, promoter, ticket seller, authorized ticketing agent or service provider.
The applicable event page will provide the relevant event information.
2. Ticket Purchases
Tickets and workshop registrations are subject to availability.
A purchase is considered completed only after successful payment authorization and confirmation.
Initiating a payment does not by itself guarantee a ticket or booking.
Following successful payment, customers will receive a purchase confirmation and/or electronic ticket using the contact information supplied during checkout.
3. Customer Information
Customers are responsible for providing accurate and complete information.
Candela Entertainment is not responsible for delivery or communication problems resulting from incorrect information supplied by the customer.
4. Prices
All applicable ticket and workshop prices will be displayed on the Website before the customer completes payment.
Prices may vary depending on:
- Event
- Ticket category
- Availability
- Promotional offers
- Workshop
- Seating or access category
Where applicable, additional charges or fees will be displayed before payment.
Prices for transactions processed through the Qatar payment service are displayed in Qatari Riyal (QAR) where applicable.
5. Payment
Payments are processed using the payment methods available through the Website.
Online payments may be processed through Amazon Payment Services (APS) and the applicable acquiring bank and payment networks.
Payment information is subject to the security procedures of the applicable payment service provider.
Candela Entertainment may cancel an order where payment is declined, reversed, unauthorized or reasonably suspected to be fraudulent.
6. Electronic Ticket Delivery
Tickets may be delivered electronically through:
- Electronic booking confirmation
- Downloadable ticket
- QR code
- Digital ticket
- Another electronic method specified for the relevant event
Customers are responsible for providing a valid email address and telephone number.
7. Event Admission
Admission to an event is subject to the conditions specified for that event and the applicable venue rules.
Customers may be required to present:
- A valid ticket
- Booking confirmation
- Identification where required
- Other documentation specified for the event
A valid ticket does not necessarily guarantee admission where the customer fails to comply with the event or venue's admission requirements.
8. Event Changes
Event dates, times, venues, artists, performers, programs or other arrangements may change.
Where a material change occurs, Candela Entertainment will make reasonable efforts to notify affected customers using the contact information provided during purchase.
9. Event Cancellation
If an event is cancelled, the applicable refund or alternative arrangements will be communicated to affected customers.
Please refer to our Refund & Cancellation Policy.
10. Event Postponement
If an event is postponed, previously purchased tickets may remain valid for the rescheduled event.
Where refunds are made available, customers will be informed of the applicable procedure and deadline.
11. Refunds
Ticket purchases are generally non-refundable unless:
- The relevant event specifically provides for refunds;
- The event is cancelled and refunds are offered;
- The event is postponed and refunds are offered;
- A duplicate payment is confirmed;
- A refund is otherwise required under applicable law.
Please refer to the Refund & Cancellation Policy for full details.
12. Ticket Transfer and Resale
Tickets may not be resold, reproduced, duplicated or commercially exploited in violation of the conditions applicable to the event.
Where ticket transfers are permitted, the conditions communicated for the relevant event will apply.
13. Prohibited Activities
Customers must not:
- Use the Website for fraudulent purposes
- Attempt unauthorized access to the Website
- Interfere with Website operation
- Use automated systems to abuse ticket availability
- Use fraudulent payment information
- Reproduce or counterfeit tickets
- Misrepresent their identity
- Use the Website for unlawful purposes
14. Intellectual Property
All Website content, including logos, trademarks, text, photographs, graphics, videos, designs and other materials, is owned by or licensed to Candela Entertainment or the relevant rights holder.
Nothing on the Website grants a customer any right to use Candela Entertainment's intellectual property without prior written permission.
15. Third-Party Services
The Website may contain links or integrations with third-party websites and services.
Candela Entertainment is not responsible for the content, availability, security or privacy practices of third-party services.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Candela Entertainment shall not be liable for indirect or consequential losses arising from circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
17. Force Majeure
Candela Entertainment shall not be responsible for delays, changes, postponements or cancellations caused by circumstances beyond its reasonable control, including:
- Government restrictions
- Natural disasters
- Severe weather
- Public emergencies
- Security concerns
- Venue closure
- Transportation disruption
- Technical failures
- Civil unrest
- Epidemics or pandemics
- Artist or performer cancellation
- Other unforeseen circumstances
Any available refund or alternative arrangement will be communicated to affected customers.
18. Privacy
Personal information is handled in accordance with our Privacy Policy.
19. Changes to These Terms
Candela Entertainment may update these Terms from time to time.
The current version will be published on the Website.
20. Applicable Law
These Terms shall be interpreted in accordance with the applicable laws and regulations of the State of Qatar, subject to any mandatory rights or protections that cannot lawfully be excluded.
21. Contact
Candela Entertainment for music and arts
Excellence Tower, West Bay, 6th Floor
Doha, Qatar
Email: info@candelaentertainment.com
Telephone: +974 77 11 88 50 / +974 33 00 38 39